Shipping Policy

Thank you for shopping with OliveGreek. We aim to make every delivery clear, reliable, and easy to track. Please review the information below before placing your order.

Shipping Destinations

We currently ship to most destinations across the United States and Europe.

Shipping availability may vary by country, region, or postal code. If we are unable to deliver to your address, you will be notified during checkout or contacted by our customer support team.

Shipping Fees

We offer free standard shipping on orders of $69 or more.

For orders below $69, the following standard shipping fees apply:

United States: $9.99 per order
Europe: $8.99 per order

The free-shipping threshold is calculated after discounts and before any applicable taxes, duties, or additional charges.

Order Processing

Orders are usually processed before shipment within a few business days.

Processing times may be longer for:

High-demand products
Orders placed during promotional periods
Items requiring additional quality checks
Orders placed on weekends or public holidays

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Estimated Delivery Times

Estimated delivery times after shipment are:

Europe: 8–12 business days
United States: 12–16 business days

These timeframes are estimates and begin after the order has been processed and handed over to the shipping carrier.

Business days do not include weekends or public holidays.

Possible Shipping Delays

Although we work hard to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.

Shipping and processing may take longer during:

Christmas, New Year, and other public holidays
Black Friday, Cyber Monday, and major promotional events
Periods of unusually high order volume
Extreme weather, natural disasters, or transportation disruptions
Customs inspections or border delays
Carrier service interruptions
Local strikes, regional emergencies, or other unexpected events

During these periods, please allow additional time for your order to arrive. We appreciate your patience and understanding.

Tracking Your Order

When tracking is available, you will receive a tracking number by email after your order has been shipped.

Tracking updates may take several business days to appear after the package has been handed to the carrier. Temporary gaps between tracking updates do not necessarily mean that the shipment has stopped moving.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customs procedures may also extend the estimated delivery time.

Address Accuracy

Please check your shipping address carefully before placing your order.

Customers are responsible for providing a complete and accurate delivery address, including the correct apartment number, postal code, and contact information.

If you notice an error, please contact us as soon as possible. We will do our best to help, but address changes cannot be guaranteed once an order has entered processing or has been shipped.

Additional shipping charges may apply if a package is returned because of an incorrect, incomplete, or undeliverable address.

Lost, Delayed, or Delivered Packages

If your tracking has not updated for an extended period or your package appears to be delayed, please contact our customer support team. We will help review the shipment with the carrier.

If tracking shows the package as delivered but you cannot locate it, please check:

Around the delivery location
With household members or neighbors
With your building reception or mailroom
Directly with the local carrier

Please contact us promptly if the package is still missing after these checks.

Split Shipments

In some cases, items from the same order may be shipped separately due to product availability or fulfillment arrangements.

You will not be charged additional standard shipping fees for an approved split shipment. Separate tracking information may be provided for each package.

Order Changes and Cancellations

We begin preparing orders shortly after they are placed.

Please contact us as soon as possible if you need to change or cancel an order. We will do our best to assist, but we cannot guarantee changes or cancellations once processing has begun.

Orders that have already shipped cannot be cancelled.

Contact Us

For questions about shipping, tracking, or delivery, please contact our customer support team and include your order number.

We will be happy to help you check the latest available shipping information.